COPE Complaints and Feedback
At COPE, we are dedicated to delivering the highest quality service. We view all feedback—whether complaints, suggestions, or compliments—as valuable opportunities to learn and enhance our practices.
Our complaints and feedback process is structured to ensure that any feedback or concerns are managed transparently and thoroughly. This policy applies to all aspects of COPE’s operations, including our Occupational Health and Physiotherapy services, and is open to employees, clients, and any individuals or organisations involved with COPE.
Below, you can find our detailed Complaints, Feedback, and Compliments Policy, along with a link to our Complaints Form.
Complaints, Feedback and Compliments Policy & Procedure
Click on the link below to download a Microsoft Word version of the Complaints, Feedback and Compliments Policy & Procedure 2023.
This version can be completed on your PC, tablet or mobile and emailed to us.
Click on the link below to download a PDF version of the Complaints, Feedback and Compliments Policy & Procedure 2023.
This version can be printed, completed in handwriting and can be posted to us.
Formal Complaint Form
Click on the link below to download a MS Word version of the Formal Complaint Form.
This version can be completed on your PC, tablet or mobile and emailed to us.
Click on the link below to download a PDf version of the Formal Complaint Form.
This version can be printed, completed in handwriting and can be posted to us.