Employee Assistance Programme
An Employee Assistance Programme (EAP) provides a confidential counselling and information service for your employees via phone, video, live chat, and instant messaging, along with an app and online resources for support.
COPE partners with HealthHero, chosen for their outstanding reputation and exclusive rates. Unlike many EAP providers that use generalists, our helplines are staffed by qualified specialists available 24/7.
Employees can access structured phone or face-to-face counselling for up to six sessions near their home or workplace. While counseling helps, issues often stem from challenges at home that affect workplace performance, such as relationship problems, financial stress, caregiving difficulties, and health concerns.
Key Features of the Service
Our EAP service includes:
- Management Support helpline
- Access to adhoc counselling 24 hours a day, 365 days per year
- Access via telephone, video and private social media channels
- Up to 6 formal counselling appointments per employee per annum
- Rapid access to Legal, Health & Wellbeing, Finance & Debt Advice
- All advice provided by professionally qualified specialists
- Online Information and support including eCounselling & Online eCBT
- Dedicated Account Management
- Critical Incident Telephone Support
- Regular MI Reports & Review Meetings